Internet Connection Drops
Computer Problems & Solutions
Problem: Internet Connection Drops
Solution: The most likely culprit is your ISP (Internet Service Provider), so prepare to wait on hold. Before you do, though, try some basic troubleshooting.
If your system(s) connects through a router, connect the system directly to your modem to see if the router has a problem, and also cycle the power on your broadband modem. But don’t just quickly hit its power switch or reset button.
Unplug it from power for a few seconds. Plug it back in and wait for the modem to resync with your ISP’s network before testing the connection again.
If you find yourself resetting your modem monthly or even weekly to resolve Internet connectivity issues, a call to your ISP is in order. There may be an issue that only a modem replacement or a service tech can fix.
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